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Before you can do any work, you have to open up the earbud, and you have one option to do it. You take your knife and gently insert it into the break in the cover, pushing the blade through, Once the blade is firmly inside, you can level the two pieces apart, slowly moving around the bud until they come apart. Many audio and electronics shops will do headphone repairs. If you can't find a local place to do the work, you can look into shipping your headphones to the manufacturer or an independent repair center for a fix. And depending on the problem, your headphones may be covered by a warranty as well.